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Infographic: 9 Tips for Serious Brand Optimization for Businesses

Take Your Brand Seriously: Why You Need to Optimize Your Brand
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Having a brand is beyond having a name, term, sign, symbol or design, or a combination of these to identify products and services and to differentiate them from others. Having a brand means having a set of values or associations that your target customers make with your company, products and services.

First question: What set of values does your target customers associate with your brand?
Second question: Do they even know your brand exists?

You need to pay attention to this, and you need to start today. Because if you’re not taking your brand seriously, how do you expect potential customers to take your business seriously? In today’s competitive market, you just can’t let that happen, can you? That’s why we put together an infographic and listed eight tips you can start using today to build your brand.

So… are you building your brand every day? What benefits do you stand to get? What challenges will you face? Discover the answer to all these questions and more below.

See Our Infographic:

Brand-Optimization-Infographic-YMC

Know Your Target Customers and Build Your Brand’s Personality Around Them

Like humans, brands also possess or project a certain type or a mix of personalities. In “Dimensions of Brand Personality,” a study published by the Journal of Marketing Research, Jennifer Aaker, now a professor at the Stanford Graduate School of Business, summarized brand personality into five dimensions: sincerity, excitement, competence, sophistication, and ruggedness. In the infographic, you’ll see defining characteristics for each dimension. For instance, a brand that imbues “sincerity” is perceived to be honest, domestic, genuine, and cheerful. Therefore people who value these characteristics tend to prefer brands with this personality.

The idea here is to identify the personas of your target customers, and identify your brand as well, using a mix of these dimensions. Then, build and shape your brand around this mix of dimensions. This way, you’ll be able to align your brand persona with your target customers or identify what customers to target based on your brand personality. These dimensions are helpful, especially for small businesses that are just beginning with the creation and strengthening of their brand.

Build Your Brand Slowly but Surely or Fast and Strong. Either way, You Have to Build It

According to Millard Brown’s Brand Dynamics Pyramid, the value of a business is directly proportional with the value of the brand. If you want to grow your business, you need to build your brand. Analyzing five years of stock market data, the company found that strong brands are more likely to increase their share price than companies with weak brands. “Strong brands are more likely to grow,” the report stressed.

What’s more interesting here is Millard Brown’s pyramid relates how brand strength affects consumers’ expenditure for that brand. This time, brand is inversely proportional with “share of wallet,” or share of category expenditure. For instance, brands at the bottom of the pyramid or those with “presence,” eat up only 12% of spending for that category. On the other hand, those at the peak of the pyramid, or brands with bonding with consumers, account for 40% of wallet share.

You need to move your brand from merely having presence in the market to be performing and eventually having a bond, which is the peak of the pyramid. By moving it up the pyramid, you are also raising the value of your business.

Connect Your Brand to Your Customers

Your brand needs to be able to reach out to your customers and connect with them. Only then will you be able to benefit from it. The biggest benefit perhaps is customer loyalty. According to Nielsen, 62% of your potential customers prefer to buy new products from familiar brands rather than switch to a new one. Be a familiar brand and your customers will stick with you.

Having a connection means being aligned with your customers’ beliefs and earning their trust. According to Edelman research, 92% of global online consumers want to do business with brands that share their beliefs. Customers also want transparency on how products are made and sourced. Will they trust what you say? Put your brand on the line, and they will. Some 69% of global consumers trusted product information on branded websites in 2013, up from 60% in 2007, according to Nielsen.

You Need to Market Your Brand Too

While focusing on other aspects of online marketing (search engine optimization or SEO, paid advertising, etc.), is necessary to market your products or services, you cannot take branding for granted. You also need to put focus on marketing your brand as well. Businesses seem to be getting this right as “brand awareness” is the No. 1 goal of today’s content marketing initiatives. Some 79% of respondents agree, according to a survey by the Content Marketing Institute and MarketingProfs.

It’s not surprising that business owners are spending more to build their brand. A survey by the CMO Council and Vizu, a Nielsen company, found that indeed 63% of marketers planned an increase in their online brand advertising budgets. Some 20% said they will raise their brand spending by at least 20%. Despite this budget trend and brand marketing benefits, many owners still struggle in adapting.

Brand-building Challenges Businesses Face

As mentioned earlier, the primary purpose of content marketing for majority of businesses is to build brand awareness. Business owners understand that for them to build their brand, they need to reach out to their target market with engaging branded content. But why are they struggling implementing this?

According to a research by MarketingProfs and the Content Marketing Institute, there are a number of challenges that marketers face in effectively using content for marketing. The biggest setback is lack of budget, with 52% of marketers citing this reason. Producing enough content (51%) and producing the kind of content that engages (49%) complete the top three challenges.

Twenty percent of businesses are responding accordingly by raising their budgets. They are realizing the necessity of branding. As for the other two challenges, they are outsourcing. Writing (64%) and design (54%) are the top services outsourced.

9 Tips How to Seriously Build Your Brand

If you are serious in building your brand – and with all honesty, you should be – you need to start today. Don’t know where to begin? Here are a few tips to help you get started.

arrow23Go for a Professional Website Design for Credibility – Studies published by Stanford University found that 75% of Internet users judge the credibility of an organization based on the design of its website. A separate study on websites, meanwhile, found that 94% of all the factors mentioned for rejecting or mistrusting a website were design-related. Needless to say, professional web design plays a crucial role in establishing your business as a trusted brand.

arrow23Get Exposure via PPC Remarketing – Pay per Click Remarketing displays your ads to people who have left your website and visited another site within the Google Display Network. The network includes Gmail and YouTube, and two million other sites. Plus, studies show that even if your ads are only seen and not clicked (called “impressions” in PPC), they can still have an effect on viewers.

arrow23Use Social Media to Influence Followers – People like to follow brands on Facebook, Twitter, and other social networks. Make sure your accounts are properly branded—with your logo and tagline. Upload a primary photo, a striking banner and a nice background image, and post delightful, persuasive content regularly.

arrow23Generate Buzz around your Brand in your Locality and Niche – Optimize your local listings and publish engaging content that turn visitors into customers and loyal customers. This will make your brand more visible on local listings searches. Put out promos to delight your customers with your brand and increase purchase and loyalty. These promos will generate buzz through your blog, social media accounts and will spread across the social media space. Local searches end in a purchase. Seventy-eight percent happen with buyers using mobile phones, 77% with tablets and 59% with PCs and laptops.

arrow23Manage Your Online Reputation – Online Reputation Management or ORM aims to keep your brand trustworthy. Pay particular attention to responding to negative comments and encouraging happy customers to give testimonials. Seventy percent of global consumers trust online consumer reviews. Make sure that you have lots of 5-star ratings and that these are visible all over the web.

arrow23Use Video & Article Content – According to CopyPress, featured articles (62%) and video (51.9%) generate the most attractive return on investment for marketers. Respondents surveyed by CMI and MarketingProfs agree. The top five formats used by content marketers (social media, onsite articles, e-newsletters, videos, and blogs) use articles or video.

arrow23Write & Share Articles to Introduce and Build Your Brand – Whether appealing to business decision-makers or customers, producing articles is the best choice, according to studies. Articles are preferred over advertisements. No wonder, as Forrester points out, 79% of surveyed marketers reported that their organizations are shifting to branded content.

arrow23Reach Out to Your Target Market with Videos – Videos have such a wide reach. Accenture found that 90% of consumers watch online video. Its reach is still growing. According to Cisco, Internet video traffic will account for 69% of all global consumer Internet traffic in 2017. Want your brand to reach your audience? Go video.

arrow23Influence Purchase Decisions with Videos – Not only will your brand be able to reach customers through videos, you can also influence purchase decisions. Some 96% of consumers surveyed found videos helpful for making online purchase decisions. Even executives (59%) prefer watching product videos than reading text, said Forbes. What better way to sell your brand than through video?

Take Your Branding Seriously… Today!

If you have been neglecting your branding because of budget constraints, lack of guidance or as a matter of choice because you don’t think it’s necessary, then you need to rethink this. Branding allows you to connect with your target market, convert potential customers into actual buyers, and earn their trust and loyalty. You need to take branding seriously. You need to start today.

We will give you free consultation on our brand optimization services so you’ll know how you can seriously build your brand and benefit from it. Call us now or send us a message so we can schedule your free consultation.

Pay Per Click Advertising

Why Businesses are Spending and Earning on Paid Search

Years ago, businesses realized that their prospects are online and that if they want to reach their target market, they need to have a website. But today, due to tougher competition, smarter business owners are realizing that having a website and optimizing it for search engines is no longer enough. They now know that pure “organic” or free traffic won’t keep the cash register ringing. They need pay per click or PPC advertising. (more…)

Infographic: 10 Indispensable Benefits of Online Reputation Management

Appear, Engage, & Influence: Get the 10 Benefits of Online Reputation Management
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Online reputation management (ORM) is an important aspect in the online marketing arena. While it is used to improve a business’s or a person’s reputation on the World Wide Web, ORM carries a negative connotation to some professionals and business owners. That is because it is sometimes wrongly equated with posting fake consumer reviews on various popular websites, including social networks. In reality, the proper practice of ORM does not rely on fake reviews, but on positive content, genuine consumer feedback, and sharing via social media. (more…)

Importance of Claiming Your Google Plus Local Pages

Google-plus-local-featured-imageClaiming (Verifying) Your Google Plus Local Pages

This is one of the quickest and easiest ways to improve your search engine rankings and gain more exposure for your business. Since many of your competitors may not have their Google Plus Local listings properly verified and optimized, it is a way for you to get an easy and quick advantage in your local market.

There are several advantages to claiming your Google Plus Local Pages and why it is so important.

  • Your page must be owner verified in order for your customers to leave reviews and ratings.
  • You will have the ability to add pictures, videos, hours of operation, offers, and other details. It is also important to choose the most appropriate and specific categories that apply to your business. This will ensure that your listing is complete and accurate.
  • By claiming and properly optimizing your Google Plus Local listing, your business’s information has the potential to be displayed by Google’s other services such as Google Plus, Google Maps, and so on. This increased amount of exposure does not cost you anything. With your page verified and properly optimized, you can get your business in front of more qualified prospects looking for the products and services you sell, with no additional cost to you. It’s all about getting more customers.
  • The major search engines, and especially Google, are putting an increased effort to match the search results with the user’s location to provide more relevant results and improve the end-user experience. This means that when someone in your local area searches for the products or services you offer, having your Google Plus Local listing properly claimed and optimized will give you a better chance of appearing prominently in the local search results. This means more prospects are likely to visit your business which means more traffic and more revenues for you.

Google places a great deal of emphasis on accurate and consistent name, address, and phone number (citations) whenever your business is mentioned. Of all the online platforms, their own properties of course are considered most relevant, so the Google Plus Local listing is a great place to start. If your local business information is incorrect or inconsistent, it can certainly make you appear less credible as well as decrease your local search engine rankings.

Other Important Advantages

There are other advantages to claiming your Google Plus Local business listing. Besides the potential for increased website traffic and visitors to your business, a verified local listing also prevents someone else, maybe even a competitor, from hijacking your local business listing. It is critical that you maintain control with regards to how Google displays your local business listing.

Depending on the type of search, Google may also display a horizontal strip of local businesses above the regular organic search results. This is THE best advertising spot you could ask for and it doesn’t even cost you a penny.

More importantly, it also displays the number of reviews that have been left by your customers and the average star rating. In order to be included, your business’s Google Plus Local listing MUST be claimed and properly optimized. It really is that important. In fact, Myles Anderson, CEO of Bright Local, stated in their findings from the 2012 Local Consumer Review Survey, that “72% of consumers trust online reviews as much as personal recommendations.”

Nearly Everyone Goes Online to Find the Products and Services They Want to Buy

There was a survey done nearly 4 years ago by BIA/Kelsey that indicated 90 percent of consumers use the search engines when looking to purchase a product or service. That number does not even include Internet Yellow Pages or similar types of directory sites. I’m sure those numbers are even higher today with the increasing number of people accessing the Internet through their smart phones or other mobile devices.

So the bottom line is your business MUST have a verified (claimed) Google Plus Local listing. You must also take maximum advantage of every available tool and feature that Google provides to properly optimize your listing which can improve your search engine rankings and get you more customers. You can certainly perform all of these important tasks yourself, assuming you want to take time away from your business to research how to do it, implement the changes, and hope they are correct.

Your other option is to hire the professionals at Your Marketing Crew to do it all for you. Our experienced team can verify and optimize your listing in the best manner possible, with very little of your time required. That way you can focus on what you do best, which is running your business and servicing your customers and/or clients. It just so happens you can get it done for less right now.

LIMITED TIME OFFER

We are currently offering a $100 discount on this professional service to help you gain more exposure, website traffic and customers for your business. Our normal price is $297 but if you visit our special discount offer page, we will provide this very comprehensive service for a one-time charge of only $197.

This special reduced price is part of a test marketing campaign and once we have enough data, it will revert back to our normal price, so we apologize in advance if you missed out on this great discount.

Your Marketing Crew provides web design, SEO and many other forms of Internet marketing services for many small business owners in the local Tampa Bay area as well as nationally. Give us a call today at 727-210-5046 if you would like to learn how you can use the Internet to get more leads, customers, and profits.

Black Friday Sales Ideas

black-friday-tag-300x200Regardless of your feelings about Black Friday, it is a time when consumers are looking to get some great deals, they have their credit cards in hand, and are ready to buy. Although that super shoppers day is right around the corner, it’s not too late to jump on the bandwagon and get your share of the billions of dollars that will be spent that day.

Think in Terms of Real Value

Don’t try to give away last year’s junk that didn’t sell. People are looking for real value on current items that they can use. Remember the idea is to get them into your store or onto your website and have them become a customer. Don’t think of this as a one-off sale, but rather evaluate the lifetime value of that customer and what it could mean to your business. Even if you break even or take a slight loss on the initial sale, you can still develop that sale into a long-term and profitable relationship.

Tips to Increase your Black Friday Sales

  • Exclusivity is the key. Customers expect to have many if not all items available in limited quantity or for a limited time. Nobody wants to miss out on a great deal and this will inspire customers to make their decision quickly before they lose out.
  • Use Google Trends to research the hottest items related to your industry. Ideally it would be best if you actually sold these items.  However even something related or complementary can work very well.
  • Offer something nobody else does. Even if you are selling the exact same product or service that hundreds of other local businesses are offering, you can still make your sale unique. Consider offering some type of personalized add-on, either a physical product or a virtual service that those buyers cannot get anywhere else.
  • Encourage people to join your mailing list or become fans of your Facebook business page to get advance notice of special Black Friday offerings only available through those platforms.
  • If you have a brick and mortar store, make sure you have the appropriate signage announcing the details of your Black Friday sales. It could be a teaser or complete list of items being offered along with their prices and the specific hours of the sale. You can also include mini flyers along with the receipt for in-store purchases prior to the sale.
  • If your business is online only, make sure your offers are well promoted throughout your website. If you have items that are in limited quantity, make sure you or your webmaster are available to make changes to the website as required to reflect those exclusive offers.

Although this is traditionally a time where people are buying gifts for each other during the Christmas season, many shoppers are also looking for great deals for themselves. With the new year right around the corner, many small business owners are looking to make purchases or upgrades to their business to have a more prosperous year. If you sell B2B services, this could be a great time for you to take advantage of these opportunities.

Check back on our website or join our mailing list to be notified of the Black Friday sales we will be offering.

If you have other specific questions related to your business or have any other marketing concerns you would like to discuss, I encourage you to schedule a free 20 minute phone advisory session and get the answers you need or call us today at 727-210-5046.

Increase Profits from Your Marketing Campaigns

happy-icon-graph-MC900441884For most small business owners, having effective marketing campaigns that consistently produce favorable ROI’s is more important than ever. Although that may seem rather obvious, the factors that contribute to profitable marketing or advertising campaigns may not always be as obvious. In this article, I will review the steps that I use in my own business, as well as my clients, to make sure marketing goals and objectives are met and the campaigns produce profitable returns.

Planning

Before any marketing campaign is even considered, you must determine what it is you want to achieve. As obvious as this question is, I frequently consult with many small business owners that do not even consider this when they begin their campaign. Many people assume that as long as you are spreading the word, you will get business from it, so it’s all good. In reality it may play out that way sometimes, but often times it does not. Even if the campaign was profitable, it might’ve been more profitable with better planning and tracking.

Thinking in Reverse

I have a methodology that I practice in nearly every situation where a specific end result is desired, regardless of the topic. You start with exactly what it is you wish to achieve and then break down into the various incremental steps or milestones that would need to be achieved to accomplish that goal. In this particular scenario, let’s say that a hair salon owner wanted 40 new customers per month. Let’s simplify things to say 10 new customers per week. This shop has had its best marketing success using direct mail. They have found that approximately 50% of people who initially call actually show up for their appointment. Some people call for questions and pricing but did not make appointment while others make appointments but don’t show. So the bottom line is, they need to generate 20 inbound calls per week to get 10 new customers. They have also determined that approximately 1% of the postcards they mail will generate a phone call. Therefore they need to mail 2000 postcards per week which will generate 20 calls and 10 new customers. As a side note, without having these important conversion statistics, there would be no way to calculate the effectiveness of this campaign, which I will cover in more detail shortly.

Tracking

Some people may say the tracking should come after the implementation because how can you track something that has not yet started. That may be, however it is important to decide how you are going to track your leads and have the system in place to accomplish that BEFORE the campaign starts. That is a critical factor. Your tracking might be something sophisticated such as a software application or an Excel spreadsheet, but it can also be something as simple as a hand-drawn table with columns or something of that nature that you could make copies of. Ideally you would want to track the time and date of the call, the result of the call, and the amount of revenue that each customer generated. Those are the most important factors to consider when evaluating the effectiveness of a campaign, and also deciding how it can be improved.

There are 3 major ways you can increase your profits and revenues. Once you have an understanding of these principles and how they can be implemented in your business, you begin to realize the various ways they can be implemented to increase sales, revenues, and profits.

Click the like button to share this post on Facebook and I will reveal the top 3 ways you can increase your business revenues.

Implementation

Once the proper campaign strategy has been selected and the method of tracking has been established, it is time to initiate the process. There are some details to consider with regards to when you plan to launch your campaign. If you have a brick-and-mortar store, you will want to make sure that you have adequate staffing on the days your promotions and specials are running. You may also want to check your inventory of supplies that may be needed during an influx of business. Nothing will ruin a campaign quicker than not being able to fulfill on the sales you are generating during the campaign.

If you are an online only business, you may want to verify with your hosting company that this promotion doesn’t coincide with any planned downtime they may have. Depending on the nature of your business, you may also want to consider some additional temporary staffing to answer phones or respond to e-mail queries. The quicker you are able to respond to your potential clients and customers, the less likely they are to visit your competitors for the answers they seek.

Calculating ROI

Even if you are mathematically challenged, calculating your return on investment (ROI) does not have to be complicated. Here is the basic concept. Marketing ROI is simply a ratio of the net amount of money you made from the promotion compared to the amount of money you invested. For the sake of example, let’s say the total revenue from a particular promotion is $1000. The cost of the promotion itself was $200 and it required approximately $100 of your time or your staff’s time as part of the process, so your true cost was $300. If you take $1000 minus the cost of $300, that leaves a profit of $700. That $700 profit divided by your $300 cost equals 2.33. To keep things simple that means you received $2.33 for every dollar invested in the campaign. If you want to think in terms of percentage, you will need to multiply that times 100 which yields a ROI of 233%. Refer to the illustration below for a graphical representation of what I’m talking about. It may help you to remember the simple formula.

roi-formula

That is ROI in its simplest terms. There are many other factors that can be considered to make the campaign even more effective, which will be the topic for an upcoming blog post. So stay tuned.

If you would like a more personalized evaluation of your current or proposed marketing strategies, contact the professionals at Your Marketing Crew. We invite you to call us today at 727-210-5046 to schedule a no-cost consultation where we can learn more about you and your business, what you would like to accomplish, and make some recommendations to see if we are good fit. We look forward to the opportunity of working with you to help you grow your business.

Your Marketing Crew provides web design, Internet marketing, and search engine optimization services for many with local Tampa Bay businesses in cities such as Tampa, Clearwater, Tarpon Springs, Oldsmar Dunedin, Saint Petersburg, Palm Harbor, Largo and many other surrounding communities. We also work with many other small business owners located throughout the United States. Give us a call today if you would like to strengthen your online presence and increase your PROFITABILITY.

Increase Search Engine Rankings Using Local Buzz

girl=magnifying-glass-35626708Local listings are becoming a major factor the search engine world. In the past few months, I have noticed a dramatic shift in the types of websites that are now being displayed on the coveted first page of Google when a local service is typed into the search box. In the 15 years that I have been providing Internet marketing services, I have never seen blended results such as this that often contain more directory and review type sites than actual business websites. In previous years, the top 10 organic search results that comprised Google’s first page were almost exclusively the actual businesses’ websites. This reinforces the need to be locally optimized for these third-party sites.

Try It For Yourself

Go ahead and search for some local services in your area and see what comes up on the first page. It is very common to see sites like Merchant Circle, Yelp, Facebook, YouTube, Yellow Book, Meetup, Yellow Pages, Super Pages, and many others. That means your business must not only be listed in all of these types of directories, but properly optimized as well so your business will appear as it should.

What Is Local Buzz?

Local buzz can be defined as the optimization of local business listings and maps in the search engines, as well as local and niche directory sites. Some examples of these sites would be Google Plus Local, Facebook Places, Yahoo Local, Bing Local, Foursquare, as well as many of the directories I have listed above.

The Power Of Local Buzz

Without a doubt, the most significant aspect regarding many of these local directories is that they contain reviews from individuals who have done business with the companies that are listed there. Your reputation is now naked to the whole online world. Myles Anderson, Founder & CEO of BrightLocal.com recently reported that “72% of consumers trust online reviews as much as personal recommendations.”

Why Local Buzz Is Great For Your Business

Getting a constant supply of good reviews for your business is critical for your growth and continued credibility online. Cone Communications, a well-respected Boston marketing agency, recently released a survey that says “80% of people have changed a purchase decision due to a bad review they saw.” If that doesn’t reinforce the importance of reviews and online reputation, I don’t know what will.

Your Competitors Are Optimizing Their Local Listings, Are You?

Research has shown that 82% of businesses are developing local content on their webpages, blog posts, and page titles to optimize and improve their local search results. It was also noted that 41% considered local search a critical factor for achieving their overall search marketing objectives.

Want To Stand Apart From Your Competition?

The Internet, and especially the local business listings, have become more competitive than ever. One of the ways you can stand out from your competitors is to do things that they are not doing, or at least do what they’re doing better. MarketingSherpa recently performed a survey that analyzed how small businesses are improving their local listings. It was discovered that only 58% of the businesses prominently display their local business address on their website. It was also noted that 22% thought that mobile search was very important or even critical. So the bottom line is, if you are using local buzz as part of your online marketing strategies, you already have an advantage over your competitors.

Can A Small Business Owner Perform The Local Buzz Task Themselves?

The short answer is absolutely yes. There is nothing mystical or magical about it, however most small business owners either do not have the time, expertise, or desire to keep up with all the growing trends related to Internet Marketing. Many would prefer to focus on products and services that have already made them successful, and leave marketing tasks to the professionals at Your Marketing Crew. We invite you to call us today at 727-210-5046 to schedule a no-cost consultation where we can learn more about you and your business, what you would like to accomplish, and make some recommendations to see if we are good fit. We look forward to the opportunity of working with you to help you grow your business.